At ArabQart, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your purchase, we offer a return policy that allows you to return the item within 14 to 25 days of receiving your order.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within 14 to 25 days from the date you received the product.
- The product must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging, including any tags, labels, and accessories.
- You must provide proof of purchase (order confirmation, receipt, etc.).
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Items marked as non-returnable at the time of purchase
- Gift cards
- Downloadable products
- Items that have been personalized or customized
- Items that are damaged or used beyond normal wear and tear
3. How to Return an Item
To return an item, please follow these steps:
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Contact Us: Reach out to us at info@arabqart.com within 14 to 25 days of receiving your order. Please include your order number, item(s) you wish to return, and the reason for the return.
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Return Authorization: Once we receive your return request, we will send you a Return Authorization (RA) number and instructions on how to send the item back.
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Packaging the Return: Please securely package the item in its original packaging to prevent damage during return shipping.
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Return Shipping: The customer is responsible for the return shipping costs unless the item is defective or damaged upon receipt. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds and Exchanges
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Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-7 business days.
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Exchanges: If you wish to exchange an item, please notify us at the time of return. We will process the exchange based on availability and may require you to pay any difference in price, if applicable.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@arabqart.com. We will provide a return shipping label and either issue a refund or send you a replacement, depending on your preference and item availability.
6. Late Returns
Returns made outside of the 14 to 25-day window may not be accepted, and you may not be eligible for a refund or exchange.
7. Contact Us
If you have any questions about our return policy, or need assistance with your return, please contact us at:
ArabQart
Email: info@arabqart.com
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